Nadia Sob

I think Starbucks corporate needs to visit its stores from time to time. There is a problem with customer service that is causing this business to decline. A Starbucks employee has very limited experience as a result of a low salary. However, this large business is losing business due to poor customer service. I have so many terrible experiences in Vancouver and today I really want to talk. I usually go to UBC Vancouver at 6138 Student Blvd. They always make mistakes in order. I was there today as well, and I noticed three employees talking about their own lives and customers were lining up. Then I ordered, but as usual they made mistakes. I am really tired of this place. Someone needs to point them in the direction of great customer service. I paid $7.00 for a latte, but it was wrong and I threw it away. Starbucks needs to improve its customer service if it wants to stay in business. In spite of the excellent quality of the product, most stores offer poor customer service.