S S

I've always been enjoying shopping at Softmoc as it has a great collection and service. I've been visiting this store for a few times, those guys who worked there were great. But the last service that I received in this store from a middle-aged manager-like lady was very disappointing.

I purchased a pair of shoes online for my husband as a gift and I clicked "This is a gift" while checking out online. Somehow the website didn't send me the original invoice but only the gift invoice in the package. So when we went to the store asked for a return, the lady who processed our order had no clue how to make a refund based on a gift invoice, even when we showed her the proof of purchase on the phone. That was not a problem at all as we totally understood it was not a normal situation. The problem is this lady acted very rude. She tried very hard faking her lack of knowledge by blaming us for choosing "this is a gift" for several times, even after been told all the details. After waiting in the store and bearing her terrible temper for 40 mins, she finally figured out how to make a refund to us, and she didn't forget to blame us again.

Too bad it was supposed to be a nice store closed to home that we can come visit a lot. But because of this ridiculous lady, we won't return.